How do I access home care?

Step 1: Contact My Aged Care

Contact My Aged Care on 1800 200 422 to organise an assessment. The My Aged Care contact centre is open from 8am - 8pm Monday to Friday and from 10am - 2pm Saturday, local time across Australia.

You can nominate a family member or friend to represent you. Alternatively, call Anglicare and we can make a referral on your behalf.

We can assist with:

• My Aged Care related questions
• Centrelink related questions
• Understanding letters from My Aged Care and Centrelink including letters regarding Income-tested Care Fee

Step 2: Undergo an assessment

My Aged Care will arrange for an assessor to visit you and review your care needs. The assessment is free of charge and is required in order to be approved for Government subsidised care.

Step 3: Receive the outcome of your assessment

If you are assessed as eligible for a Government subsidy, the following will happen:

For a home care package, you will:

• receive a letter of approval from My Aged Care that sets out the level of home care package you are approved to receive
• be placed in a national priority queue for home care packages and will be contacted when a suitable package becomes available for you.

If you don’t receive an approval letter explaining your assessment outcome, call My Aged Care and request a copy.

For CHSP:

If your assessment shows you are eligible for services under CHSP, the assessor may give you options for services in your area or make a referral to a service provider on your behalf. They can give you the referral code if you want to contact a provider directly. You will have a unique referral code for each service you are approved for.

Step 4: Contact Anglicare

Call us on 1300 111 278 and we can set the wheels in motion. We’ll make a time to meet with you to walk you through our services.

Step 5: Develop a care plan and enter a care agreement

Once you are ready to commence your care services, our home care specialists can work with you to set lifestyle goals and create a personalised plan that helps you reach them.

Once your personalised plan is ready, sign a care agreement with Anglicare and start receiving the services you require.