John initially approached Anglicare in October 2019. John was able to tell his story and by actively listening, our experienced and caring Food and Financial Assistance intake team were able to understand the actual underlying reasons for his financial stress.
John received immediate financial assistance and advocacy with his bank and utility suppliers, (Energy Accounts Payment Assistance) EAPA vouchers to reduce outstanding arrears and food relief. The response from the team addressed his financial burden in a prompt manner.
This resulted in a trusted relationship being established with John and he agreed to engage with an Anglicare Financial Counsellor on an ongoing basis to find a solution to all his outstanding debts. They also went on to advocate to the bank on John’s behalf for an initial two-month moratorium on mortgage and personal loan repayments.
According to John, it was with all the support provided by Anglicare, he was back on track with a significant improvement to his mental wellbeing.
Then in June 2020, John approached Anglicare again for assistance with his utility bills. Unfortunately, he had a terrible motor bike accident which meant he was not able to work, and his only source of income was from the personal injury insurance.
Our Financial Counsellors came to John’s rescue again, this time helping him obtain the Early Release of Superannuation under the COVID exemption legislation. This resulted in him being able to pay off his recent debts and get back on track with all his finances.
With a grateful heart, John says, “With Anglicare’s support I was able to pay off the outstanding credit card balance, pay up all my utilities payments including council rates are 3 months ahead, paid off repair charges of my bike and am now able to commute. Moreover, I now have sufficient funds in my bank account to cover future unexpected emergencies as well as a well stocked up pantry cupboard with food and groceries.